General Manager-Retail Operations

New York

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Job Description

General Manager-Retail Operations
Over the past six years, The Howard Hughes Corporation has diligently worked to revitalize the South Street Seaport District.   The newly renovated Seaport District will be world renowned for events, entertainment and retail.  After completion, the Seaport District will encompass seven buildings on several city blocks totaling more than 400,000 square feet filled with cutting-edge dining, shopping, entertainment and cultural offerings that will be one of the city’s ultimate destinations.
As part of the redevelopment effort, Milan-based 10 Corso Como will be opening in the Seaport District as part of the districts ongoing transformation. The New York store will be 10 Corso Como’s only U.S. location and is consistent with the other offerings curated to date by The Howard Hughes Corporation for the revitalized Seaport District that will include culinary experiences from renowned restaurateurs Jean-Georges Vongerichten and the Momofuku Group led by David Chang, a 40,000 square foot food market by Jean-Georges, iPic Theaters and the new Pier 17® highlighted by its 1.5-acre rooftop that will be programmed year-round and become one of the world’s most recognized entertainment destinations.
The store manager’s top priority is to achieve store sales, profitability goals, and gross margin plans through shortage, expense control, and giving clear direction on strategies and plans to direct reports. This position will achieve maximum store performance through direct selling and motivation of sales associates. This role will ensure that the highest level of customer service is upheld by every employee. The store manager is responsible for increasing customer traffic through effective merchandising of the shop floor and will be a liaison with the visual team. They will manage the business operationally through the enforcement of company policies and procedures. This role is also responsible for ensuring that all staff is adequately trained across all areas.
  • Consults with the buying team regularly providing reports and statistical analysis on merchandise points such as: strengths and weaknesses, fast and slow sellers, mark-ups and or markdowns, advertising plans, department layout, and fixtures.
  • Acquires and familiarizes themselves on merchandise and sales information while also working closely with the buying team.
  • Communicates merchandise and sales information to all salespeople.
  • Ensures availability of all advertised and marketed merchandise (e.g. on social media) in the store and reports results.
  • Requests repeat merchandise on fast selling Evergreen lines, ensuring never out of stock philosophy for these items; and vice versa suggests to buyers what stock to return to the vendor, if relevant.
  • Reviews optimal floor capacities. 
  • Holds daily morning briefings with sales team to discuss merchandise and recap yesterday’s selling performance; setting clear goals to achieve sales budgets for remainder of the week.
  • Works with General Manager and Human Resources to recruit and source potential sales and stock personnel, constantly adhering to theset payroll matrix.
  • Reviews weekly payroll estimate, including plans for cutting hours if sales goals are not met.
  • Cutting payroll hours as necessary. This includes shortening shifts during slower periods and instituting an on-call system.
  • Supervises assistant store manager, operations manager, and sales associates.
  • Responsible for training and developing all staff members for future growth and opportunity.
  • Maintains high morale within the store through weekly discussions of methods for strengthening customer service, sales, and teamwork.
  • Concentrates on leadership development: goal setting, coaching and follow-up. Motivating with constant presence and leadership on the shop floor.
  • Trains staff on key system of selling, ensuring constant utilization and essential routine update of CMS tools.
  • Ensures the implementation and adherence to all company policies and procedures.
  • Interacts with security to reduce potential shrinkage.
  • Working closely with operations manager and stock controller to maintain orderly stock keeping in stockroom and floor areas.
  • Working with operations to ensure correct implementation of stock counts, receipts, transfers, RTV’s, and markdowns. 
  • Interprets store policies to customers.
  • Handles customer adjustments in accordance with store system and good will policies.
  • Handles accidents, writes reports, and follows through as necessary.
  • Monitors and works to excel the level of customer service within the store.
  • Ability to actively interact with customers and enjoy being on the shop floor.
  • Minimum of 10 years retail management experience
  • BA preferred