Desktop Support Engineer


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Job Description

Desktop Support Engineer
The Howard Hughes name is synonymous with entrepreneurial vision, tenacity and a pioneering spirit—values still embodied by The Howard Hughes Corporation today. While Hughes’ passion for aviation and the silver screen are legendary, it was his investment in real estate that forms the bedrock of the company.  At the core of our DNA, we believe we can Make Life Extraordinary.  We strive to embody these same qualities for every individual that our company touches, from stakeholders to partners, from consumer to shareholder.
We believe in “Thinking Big” at The Howard Hughes Corporation.   We demand excellence and an unrelenting dedication to success.  Our mission is to be the pre-eminent developer and operator of master planned communities and mixed-use properties in the United States.  We create timeless places and memorable experiences that inspire people while driving sustainable, long-term growth and value. We create environments where people want to live, work, shop, dine and play from coast to coast.
Support Desktop users, IT servers, network, and enterprise software infrastructure for our Columbia, Md. office.  Support Microsoft systems infrastructure for a total of 50 – 60 dispersed end users and executives.  Coordinate with IT leaders and internal staff personnel that are located at different Howard Hughes (HHC) offices across the US to optimally service both local and remote office locations.  Ensure “customer first” philosophy is observed through great service and support.
Job responsibilities for this position are focused on management of the following:
  • All levels of end user desktop support on hardware and local workstation software
  • Network infrastructure, print servers, data center, and web application support.
  • Active Directory (AD) users, groups, and Domain controllers with appropriate security governance
  • VoIP/Unified Communications knowledge and support to MSP for MAC activity.
  • Audio/Video, operating, testing, and troubleshooting audio/video/VTC equipment.
Network/Server Administration & Desktop Support:
  • Provide desktop support to staff for all network infrastructure including AD, LAN, WIFI, and WAN.
  • Coordinate with internal leadership on all telecommunications, data communications and unified communication platform support needs; Work with Server MSP (Managed Services Provide) and Cloud-based VoIP provider to bring the best possible service levels to the user community.
  • Support Server room environment consisting of Cisco core network equipment and Dell servers, environment-controlled server room.
  • Identification, management of third party vendors for hardware, software support plus printer/copier to maximize the local user service/support needs.
  • Experience with some installation and troubleshooting of audio, video and VTC equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables for meetings, teleconference, presentations, and news conferences.
  • Ensure all needs of Executive Team are addressed promptly, and users have the right equipment/software to perform tasks. Accommodate any guest requests within reason and maintain a stable and secure business network environment to enable success.
  • Experience supporting: Dell PC/Server hardware, Printers, Windows 10, Microsoft Office, VOIP telephony, iPhone/iPad, Cisco VTC.
  • Cisco switch/WIFI/Routers experience preferred
  • Apple Mac experience preferred.
  • Provide high-level support for all facilities and equipment to maintain 99.99% server\network Dreamweaver, Adobe Creative Suite.
  • Working knowledge/experience with workstations, laptops, Smartphones, and tablets.
  • Working knowledge/experience of PC imaging tools, diagnosis and remote control tools.
  • Working knowledge of network protocols.
  • Working knowledge/experience with Office 365 support desired
  • General understanding of audio/visual & teleconference systems for level 1 support and interface to company vendors.
  • Excellent troubleshooting, problem solving & root cause analysis skills.
  • Issues that involves Password reset/Unlocking accounts, hardware and software troubleshooting, VPN connectivity etc.
  • Microsoft Certified Professional, A+, Cisco certification preferred
  • 2-5 years’ experience